🏢 MTI America

We’ve been helping people get back to work and life since 1992

📌 Job Title: Director of Operations

Salary Range: $132,187.00 - $176,249.00

Department: Operations

Reports To: SVP Operations

Job Type: Full-Time

FLSA Status: Exempt

Date Posted: 1/15/2026

Hybrid and on-site work in Pompano Beach Florida

Remote in the following states: TX, OH, MI, GA, SC, NC, AL, TN, PA, NJ, MO, VA, IN, AZ, FL, NH, NV, KS, WI

🧭 Position Summary

The Director of Operations Intake and T&T (Transportation & Translation) in Ancillary Services oversees the strategic direction and provides director level leadership for the product lines. This role involves leading teams of ops managers with care coordinators and reports to the SVP, Head of Operations. This role will also require leading cross-functional initiatives, optimizing processes, leveraging scalability, and driving operational excellence with continuous improvement.

✅ Key Responsibilities

Strategic Leadership: Develop and implement strategies to enhance the delivery and efficiency of operations that are aligned with business objectives and growth. Drive employee engagement and foster a high-performance culture.
Operational Oversight: Lead the Ops Managers to ensure high-quality service delivery and operational efficiency.
Project Management: Cross collaboration with all initiatives making sure to use best practices, management system techniques and efficient resource utilization.
Process Improvement: Identify and implement strategies to enhance operational workflows and service quality.
Financial Management: Able to understand and assist with operational budgets, key financial measures and forecasts. Familiar with margin analysis.
Stakeholder Engagement: Build and maintain strong relationships with leadership across MTI. Serve as a resource for providers and customers.
Compliance Management: Ensure all operations comply with healthcare regulations and standards.
Performance Monitoring: Track key performance indicators (KPIs) to assess service quality and efficiency.

🎓 Required Qualifications

Bachelor’s degree in healthcare administration, Business, or a related field
Experience: 10+ years of progressive leadership, strong business acumen and demonstrated problem solving capabilities.

🧠 Skills Descriptions

Leadership	Strong skills in leading large teams
Strategic Thinking	Ability to develop and implement long-term strategies
Project Management	Experience in overseeing complex projects from conception to completion
Communication	Excellent verbal and written skills for effective interaction with providers and internal teams
Analytical Skills	Proficiency in analyzing data and making informed decisions
Healthcare Knowledge	In-depth understanding of ancillary services and healthcare operations
Problem Solving	Aptitude for identifying issues and creating effective solutions

🏢 Work Environment & Physical Requirements

Typical office environment / remote work available
May require occasional travel
Ability to sit or stand for extended periods
Lift up to 5 lbs, if applicable

💼 Compensation & Benefits

Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
Paid time off, as well as holidays

🌍 Diversity, Equity & Inclusion Statement

MTI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Director of Operations - Intake and T&T

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