Vice President Field Service & Maintenance Management

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!

Who will you be working with?

The Vice President, Field Services and Maintenance Management will be responsible for contract management and service operations for the Canadian National (CN) customer.

How will you make a difference? 

This role will lead all business operational aspects including developing & executing service strategy, implement change to meet customer commitments and drive growth, create programs responsive to external and customer environment, and participate in x-functional business initiatives such as Integrated Services, productivity milestones and LT service agreements.

What will your typical day look like? 

As the Vice-President of Services, you will:
•    Be responsible for the financial performance and overall growth of all parts, repair, and field service activities for the CN account
•    Establish and lead the services growth strategy for Service accounts
•    Participate in identifying and promoting New Product Introduction (NPI) programs to address market needs
•    Work closely with the commercial team to ensure appropriate sales coverage and opportunities to achieve the services orders plan
•    Be responsible for the overall management duties for assigned Service Managers and Technical/Material team for the CN account
•    Provide effective leadership for assigned personnel regarding salary planning, performance appraisals, career coaching and development, and disciplinary action, as required
•    Lead efforts to ensure Customer Service excellence and implement Operation Safety Policy instructions and conduct fieldwork in compliance with all applicable regulations and employee safety practices
•    Ensure operational excellence in the areas of integrity, controllership, and compliance
•    Leverage Productivity tools to drive Purchased Labor and Material, Variable Cost, and Base
•    Assist and provide inputs for short and long-term business planning (i.e. Op Plan, STRAP)
•    Work closely across the Services leadership team to investigate, analyze and resolve customer issues in a timely manner
•    Lead reliability and material improvement strategy development and operational execution

What do we want to know about you?

•    Solid Experience in rail industry (must have)  
•    Minimum of 8 years’ experience in field services including working with all aspects related to customer and contract management
•    Minimum of 5 years’ experience in leadership roles including building and leading complex and large professional teams
•    Minimum of 3 years’ of direct management experience leading customer success functions

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Our job titles may span more than one career level. The salary rate for this role is currently $199100-283600 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.

Our Commitment to Embrace Diversity: 
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.   
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.