Manager, Patient Access - Patient Access - Full-Time

The Patient Access Manager manages the day-to-day activities of all patient access areas including: registration in pre-surgery center, admitting, assessment center, imaging/advanced imaging scheduling and registration, all lab registration areas, patient access coordinators, as well as other registration areas. Acts as registration and insurance resource for hospital staff.

Requirements:

• Bachelors degree in a business-related field; Supervisory experience in a healthcare setting may be substituted for degree.
• CHAM or CHAA certification required within one year of hire.
• Five years of supervisory experience.

Responsibilities:

• Evaluates the efficiency of existing programs and the need for new programs. Assists director in identifying, planning and implementing changes in patient access processes.
• Works with supervisors to ensure patients are registered at the appropriate location and within the required time frame.
• Works with department leads and supervisors to ensure staff meet quality review expectations, daily and weekly productivity expectations and/or accuracy expectations.
• Reviews and audits collection data for patient access areas. Conducts cash audits according to department policy to ensure cash security and collection procedures are followed by patient access staff.
• Reviews, monitors and reports Epic data as needed to ensure operational efficiency and success.
• Ensures supervisors provide thorough and ongoing training for patient access staff and maintains related documentation. Identifies training needs for existing staff and arranges training on an ongoing basis.
• Keeps informed of current TJC, HIPAA, CMS and ADA regulations and takes necessary steps to ensure departmental compliance.
• Assists director with budget preparation.
• Any other duties as assigned by Woman's Hospital.

Schedule:

Full-Time;

8:00 AM - 4:30 PM

Pay Range:

Salary/Exempt

$63,000 – $91,000; based off work experience

A Work Experience with Purpose

Woman’s is one of the largest specialty hospitals in the country dedicated to the care of women and infants. Nationally recognized for exceptional patient care, innovative programs, and a supportive work environment, we consistently exceed state and national benchmarks for patient satisfaction—a reflection of our commitment to those we serve.

We’re home to Louisiana’s largest delivery service and perform thousands of procedures annually, including over 8,500 surgeries and 35,000 breast procedures. Woman’s was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence, and we’re honored to be named one of Modern Healthcare’s Best Places to Work in Healthcare year after year.

We are proud of the care our staff provides to patients—and to one another—every day.

For more information or to contact our recruiting team, email us at hrjobs@womans.org.

Woman’s Hospital is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.