Director Digital Strategic Planning

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. 

About the Role

Kitsap Credit Union is in search of a Director of Digital Strategic Planning. As the Digital Strategic Planning Director, you will be at the forefront of shaping and executing our digital vision. Your role involves strategic thinking, collaboration with cross-functional teams, and a deep understanding of digital trends and technologies. You will partner with the Chief Digital Officer in the development and execution of comprehensive digital strategies, aligning them with our overall business goals, and driving innovation across the organization.

Quick Facts

Reports to: SVP Digital Experience 

Employment Type: Exempt, Salaried, Full-time, Hybrid

Salary Range: $135,000 - $172,000   depending on experience

Bonus Target: 15% potential incentive of base pay

Working hours: Monday - Friday 8am - 5pm

Grade: 15BC

Industry: Banking

PRINCIPAL ACCOUNTABILITIES

1. Digital Strategy Development: Work with the Chief Digital Officer in the creation of a robust and forward-looking digital strategy that aligns with the organization's broader business objectives. 
2. Strategic Planning: Collaborate closely with executive leadership and key stakeholders across KCU to define digital goals and outcomes. Develop and deliver actionable strategic plans to achieve and measure these goals and outcomes.
3. Member/Colleague Experience: Take a member/colleague experience perspective in the development and delivery of digital solutions and capability – with a strong focus on driving improvement in both internal employee satisfaction and external satisfaction – in both direct and indirect channels (e.g. Net Promoter Score). 
4. Cross-Functional Collaboration: Work collaboratively with various departments, including marketing, technology, operations, risk and finance, to ensure seamless integration and alignment of digital initiatives. 
5. Market Analysis: Conduct thorough market research and analysis of digital trends, competitor strategies, and emerging technologies to inform and refine the organization's digital strategy. 
6. Performance Measurement: Establish key performance indicators (KPIs) and metrics to measure the success of digital initiatives. Implement a robust system for tracking and reporting on the performance of digital projects. 
7. Implementation Oversight: Work with cross-functional team members to ensure the successful implementation of key initiatives within the digital strategy. 
8. Budget Oversight: Collaborate with finance and relevant departments (e.g. Strategic Program Office, IT) to develop and manage budgets for digital initiatives. Ensure efficient allocation of resources to achieve strategic goals. 
9. Team Leadership: Build a culture for a cross-functional, high-performing digital team. Provide mentorship, guidance, and support for the professional development opportunities for team members. 

REQUIRED SKILLS AND ABILITIES 

• Bachelor's degree or equivalent work experience.
• Proven experience in strategic planning, with a focus on digital strategy and innovation. 
• In-depth knowledge of digital technologies, market trends, and industry best practices. 
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. 
• Excellent communication and presentation skills, with the ability to convey complex digital strategies to a diverse set of stakeholders. 
• Proven experience in vendor management.
• Excellent organizational skills and attention to detail.
• Demonstrates a high level of engagement and active collaboration contributing to a positive team environment.
• Understand, model, and represent KCU’s core values.

Preferred Qualifications and Education

Prior experience with strategic planning, in a financial services environment, preferred. 

Prior experience bringing digital financial products to market, preferred.

SUPERVISORY STATUS 

This position supervises others and is responsible for being results oriented, collaborative, delegate effectively, and embrace the organization’s core values, ensuring team effectiveness.

Working conditions 

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required: 

• Must be able to remain in a stationary position for a minimum of 75% of the time
• Constantly operates a computer and other office productivity machines
• Occasionally ascends/descends stairs
• Constantly positions self in work environment
• The person in this position frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questions
• Must be able to detect objects at a distance
• On occasion will move up to 20 pounds of office objects
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions

Our Values 

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement. 

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes. 

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome. 

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer 

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include: 

Careers | Kitsap Credit Union (kitsapcu.org) 

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal floating day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee

We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees. 

****** Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****** 

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